Last Updated: July 16, 2026
This Delivery Policy explains how services purchased through SocialPostExperts.com are prepared, reviewed, delivered, and scheduled.
By purchasing a service plan, you agree to the terms described in this policy.
Digital Service Delivery
SocialPostExperts provides customized digital and virtual services. No physical product will be shipped or delivered.
Depending on the purchased plan, delivery may include:
- Custom-designed social media posts
- Promotional and engagement creatives
- Content calendars
- Drafts for client approval
- Revised content
- Scheduled posts
- Google Business Profile updates
- Content strategy support
Deliverables may be provided through email, shared folders, project links, live chat, scheduling tools, or another agreed communication method.
Standard Delivery Time
Our standard service delivery time is generally 7 to 14 days.
The delivery period begins after we receive:
- Successful payment
- Complete business information
- Brand guidelines and logo files
- Required images, offers, and service details
- Content preferences and instructions
- Social media access or scheduling permissions, where required
Submitting payment alone does not begin the delivery period when required information or access is still incomplete.
First-Draft Turnaround
Plans that include a 48-hour first-draft turnaround generally receive an initial draft or sample content within 48 business hours after all required information and materials have been received.
The 48-hour turnaround applies only to the first draft and does not mean that the complete monthly content package will be delivered within 48 hours.
Weekends, public holidays, delayed client responses, complex requirements, and incomplete materials may affect the first-draft timeline.
Content Calendar and Approval
Where included in the selected plan, a monthly or weekly content calendar may be submitted for review before posts are scheduled.
Clients are responsible for:
- Reviewing all submitted content
- Checking prices, offers, dates, and business information
- Requesting necessary revisions
- Providing approval within a reasonable timeframe
Content will not be scheduled until approval is received where prior approval is required.
Revisions and Delivery Timeline
Unlimited revisions are available within the original scope of the purchased plan.
Revision requests may extend the final delivery or scheduling timeline, particularly when:
- Several posts require changes
- New information is provided after design work begins
- Client instructions change
- Feedback is submitted in multiple separate rounds
- Previously approved content requires replacement
We will make reasonable efforts to complete requested revisions promptly, but revision turnaround times may vary depending on the volume and complexity of the changes.
Post Scheduling
Scheduling services are provided only for the platforms included in the purchased plan.
Clients must provide valid access, permissions, or authorization for the relevant social media accounts. We recommend using official platform access, administrator roles, or approved third-party scheduling tools whenever available.
Scheduling dates may depend on:
- Timely client approval
- Active and accessible social accounts
- Correct platform permissions
- Platform-supported post formats
- Availability of scheduling features
- Third-party platform functionality
Monthly Service Plans
Post quantities included in monthly plans apply to the relevant active billing cycle.
Unused posts generally do not automatically carry forward into future billing periods when they remain incomplete because of delayed client materials, feedback, approval, or account access.
Any alternative arrangement must be approved by SocialPostExperts in writing.
Client-Caused Delays
The delivery timeline may be paused or extended when the client fails to provide required:
- Brand materials
- Business information
- Images or service details
- Approval or revision feedback
- Account access
- Platform permissions
- Responses to project communications
SocialPostExperts is not responsible for missed posting dates or delayed delivery caused by incomplete information, unavailable accounts, or delayed client communication.
Platform and Technical Delays
SocialPostExperts is not responsible for delays caused by third-party services or events outside our reasonable control, including:
- Platform outages
- Scheduling tool failures
- API or integration issues
- Account restrictions or suspensions
- Rejected or removed posts
- Changes to platform policies or features
- Internet, hosting, or technical interruptions
- Severe weather, emergencies, or similar events
When possible, we will notify the client and make reasonable efforts to reschedule affected content.
Incorrect Information After Approval
Clients must verify all content before approval.
SocialPostExperts is not responsible for incorrect prices, contact details, dates, offers, claims, or other information that was supplied or approved by the client.
Corrections may be requested under the applicable revision terms, but previously published or scheduled content may require additional time to replace.
Completion of Delivery
A service or deliverable may be considered delivered when it has been:
- Sent to the client by email or project link
- Uploaded to an agreed shared folder
- Submitted for approval
- Approved by the client
- Scheduled on an approved platform
- Published according to the agreed content calendar
Failure to review or download delivered materials does not mean that delivery has not occurred.
Refunds
Delivery delays caused by missing client materials, late approvals, revision requests, account restrictions, or third-party platform issues do not qualify for a refund.
Because our services are customized and digital, all purchases are final and non-refundable except where otherwise required by applicable law.
Please review our Return and Refund Policy for complete details.
Contact Us
For delivery, scheduling, or order-related questions, contact:
Order-Related Queries: order@socialpostexperts.com
Customer Support: support@socialpostexperts.com
General Inquiries: contact@socialpostexperts.com
Live chat support is also available through SocialPostExperts.com.