Last Updated: July 16, 2026
Thank you for choosing SocialPostExperts. This Return and Refund Policy explains the rules that apply to purchases made through SocialPostExperts.com.
By purchasing any service plan, you acknowledge and agree to this policy.
Digital and Custom Services
SocialPostExperts provides customized digital services, including social media post design, content planning, revisions, content calendars, and post scheduling.
Because our services are digital, personalized, and created specifically for each client, there are no physical products to return.
All Purchases Are Final
All purchases made through SocialPostExperts.com are final and non-refundable, except where a refund is required by applicable law.
Once payment is received, we may immediately begin work through:
- Business and industry research
- Content planning
- Content calendar preparation
- Graphic design
- Caption or promotional content preparation
- Scheduling setup
- Account access configuration
- Team and production resource allocation
For this reason, refunds will not be provided after an order has been placed, including when the client changes their mind, no longer requires the service, delays providing information, or decides not to use completed content.
Unlimited Revisions
Unlimited revisions are included with all service plans within the original scope of the purchased package.
Clients may request reasonable revisions to help ensure that the content follows the approved brief, brand direction, business information, and service requirements.
Unlimited revisions do not include:
- Completely changing the original project brief
- Changing the business, brand, campaign, or target audience
- Requesting additional posts beyond the purchased quantity
- Replacing previously approved content with entirely new concepts
- Adding platforms or services not included in the purchased plan
- Revisions caused by incorrect or incomplete information supplied by the client
- Recreating content after it has already been approved and published
Additional fees may apply when a request falls outside the original service scope.
Delivery Time
Our standard service delivery period is generally 7 to 14 days after we receive:
- Full payment
- Complete business information
- Required brand materials
- Content instructions
- Necessary account access or permissions
The stated delivery period is an estimate and may be extended if the client delays submitting materials, providing feedback, approving content, or granting account access.
Platform outages, technical problems, unusually complex requests, holidays, or a high volume of revision requests may also affect delivery.
Monthly Plans and Cancellations
Our service bundles may renew monthly when recurring billing is selected during checkout.
Clients may cancel a recurring plan to prevent future renewal charges. Cancellation does not provide a refund for the current billing period or for any work already started, prepared, delivered, approved, or scheduled.
To avoid another monthly charge, the cancellation request must be submitted before the next renewal date.
Cancellation requests may be sent to:
Clients should retain a copy of their cancellation request and confirmation.
Missed Client Deadlines
Refunds will not be provided when service delivery is delayed or prevented because the client fails to:
- Submit required information or materials
- Respond to project communications
- Approve the content calendar
- Provide revision feedback
- Grant necessary social media permissions
- Maintain active or accessible social media accounts
Any unused work may remain available for a reasonable period at our discretion, but delivery timelines may need to be rescheduled.
Platform Issues
Refunds are not available for problems controlled by third-party platforms, including:
- Social media account restrictions or suspensions
- Platform outages
- Publishing or scheduling failures
- API or integration problems
- Removed or rejected content
- Changes to platform features, formats, or policies
- Reduced reach, views, engagement, leads, or sales
SocialPostExperts does not guarantee marketing performance or specific business results.
Duplicate or Unauthorized Charges
If you believe you were charged more than once or that a payment was made without authorization, contact us promptly.
We will review verified billing errors and correct any confirmed duplicate or unauthorized charge where appropriate.
Submitting a false payment dispute or chargeback after receiving services may result in account suspension, service termination, and recovery of reasonable costs where permitted by law.
Order Refusal or Cancellation by Us
We may refuse or cancel an order involving:
- Fraudulent or suspicious payments
- Illegal or prohibited content
- Copyright or trademark infringement
- Misleading business claims
- Abusive or threatening conduct
- Services outside our available scope
- A violation of our Terms and Conditions
When we cancel an order before any work or resource allocation begins, we may issue an appropriate refund. When work has already started, any refund decision will depend on the circumstances and applicable law.
Exceptions Required by Law
Nothing in this policy limits any mandatory consumer rights that cannot legally be waived.
Where applicable law requires a refund, cancellation right, or other remedy, we will comply with that legal requirement.
Contact Us
For questions regarding an order, cancellation, revision, or billing issue, contact:
Order-Related Queries: order@socialpostexperts.com
Customer Support: support@socialpostexperts.com
General Inquiries: contact@socialpostexperts.com
Live chat support is also available through SocialPostExperts.com.