Last Updated: July 16, 2026
SocialPostExperts.com (“SocialPostExperts,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, use live chat, or purchase our social media design and scheduling services.
Information We Collect
We may collect the following types of information:
Information You Provide
When you contact us, submit a form, place an order, or purchase a service, you may provide:
- Your name
- Email address
- Phone number
- Business name and website
- Billing and order information
- Social media account details or access permissions
- Brand assets, images, logos, content, and business information
- Messages, support requests, feedback, and revision instructions
Payment Information
Payments may be processed through third-party payment providers. SocialPostExperts generally does not directly store complete credit or debit card details.
Payment providers may collect and process your payment information according to their own privacy policies.
Automatically Collected Information
When you use our website, certain information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Referral source
- Date and time of visits
- Website interaction and usage information
- Cookies and similar identifiers
How We Use Your Information
We may use collected information to:
- Process and manage orders
- Create custom social media content
- Schedule approved content across selected platforms
- Communicate about projects, approvals, and revisions
- Provide customer service and live chat support
- Process payments and maintain transaction records
- Improve our website, services, and customer experience
- Send service-related notifications
- Prevent fraud, misuse, and security threats
- Comply with legal, accounting, or regulatory requirements
- Send marketing communications where permitted or with consent
Social Media Account Access
To provide scheduling services, we may require access or authorization to selected social media accounts.
We will use such access only to perform the services requested by the client, including scheduling, publishing, reviewing, or managing approved content.
Clients are responsible for providing authorized and accurate account access. We recommend using official platform permissions, role-based access, or secure third-party scheduling tools whenever available.
How We Share Information
We may share information only when reasonably necessary with:
- Payment processors
- Website hosting and security providers
- Analytics and cookie providers
- Email and communication services
- Live chat and customer-support providers
- Social media scheduling and publishing tools
- Professional advisers, accountants, or legal providers
- Government authorities when legally required
We may also share information as part of a merger, sale, business transfer, or restructuring.
We do not sell personal information for money. However, certain analytics or advertising technologies may be treated as data sharing under some privacy laws. Where required, visitors may manage these technologies through our cookie preference controls.
Cookies and Tracking Technologies
We may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, support live chat, improve services, and measure marketing performance.
For more information, please review our Cookies Policy.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide purchased services
- Complete projects and revisions
- Maintain business and transaction records
- Resolve disputes
- Enforce agreements
- Meet legal, tax, accounting, or security obligations
Project files and social media materials may be retained for a reasonable period after service completion unless deletion is requested or continued retention is legally required.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information.
However, no website, internet transmission, storage system, or third-party platform can be guaranteed to be completely secure. You provide information and account access at your own risk.
You are responsible for maintaining the security of your passwords, devices, and social media accounts.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a portable copy of certain information
- Opt out of marketing communications
- Submit a complaint to an appropriate privacy authority
Some requests may be limited by legal, contractual, security, tax, or recordkeeping requirements.
To submit a privacy request, contact us using the details below. We may need to verify your identity before completing the request.
Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe option included in the message or by contacting us.
You may still receive essential messages related to purchases, projects, payments, security, support, or service delivery.
Third-Party Websites and Platforms
Our website and services may link to or interact with third-party websites, social media platforms, payment services, or scheduling tools.
We are not responsible for the privacy practices, security, or content of third parties. You should review their privacy policies before providing information or connecting your accounts.
Children’s Privacy
Our website and services are intended for businesses and adults. They are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
International Visitors
Your information may be processed or stored in countries other than the country where you live. Privacy and data-protection laws in those countries may differ from those in your jurisdiction.
Where required, we will take reasonable steps to protect transferred information in accordance with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, business practices, or legal obligations change.
Any revised version will be published on this page with an updated “Last Updated” date. Continued use of the website after an update indicates acceptance of the revised policy where permitted by law.
Contact Us
For questions, requests, or concerns regarding this Privacy Policy, please contact:
General Inquiries: contact@socialpostexperts.com
Customer Support: support@socialpostexperts.com
Order-Related Queries: order@socialpostexperts.com
Live chat support is also available through SocialPostExperts.com.